Refund policy

🍬 Refund Policy

We want you to love every bite of your Boujee Pralines. If something’s not right, we’ve got you covered — within reason.

🕒 Refund Window:

Because our pralines are made fresh to order, all refund requests must be made within 24 hours of delivery.

📦 Damaged or Incorrect Orders:

If your order arrives damaged, melted, or incorrect, please email us at help@theboujeepraline.com within 24 hours with:

• A photo of the product and packaging

• Your order number

• A brief description of the issue

We’ll do our best to make it right — either through a replacement or refund, depending on the situation.

❌ Non-Refundable:

Due to the perishable nature of our products, we do not accept returns and cannot refund:

• Orders with incorrect shipping addresses provided by the customer

• Packages delayed or lost due to courier issues

• Products that were not stored properly after delivery

✅ Our Promise:

We’re committed to quality and customer happiness. If we’ve made a mistake — we’ll fix it. No drama.